TERMS OF USE Please read our Terms of Use, which contains the terms that govern your use of this website and your purchases from us. This Shipping and Returns policy forms part of the Terms of Use.
DELIVERY LOCATIONS We currently ship to locations within the United States only. SHIPPING METHODS We currently ship our products via the United States Postal Service ("USPS") and other carriers we may make available from time to time. We will strive to deliver the products to the carrier within a reasonable period of time, usually within one business days of confirmation of your order. We do not guarantee delivery by a particular date or within a particular timeframe. In the event a carrier returns to us any product because it could not be delivered to the address you provided (including items that were not picked up at the Post Office or carrier's office) or was rejected by the recipient (including for refusal to pay customs handling charges, import duties and other foreign taxes), then we will refund you the purchase price of the product (provided the product is undamaged), less: (1) all shipping costs (including any costs incurred as a result of the non-delivery) and (2) a restocking fee equal to 25% of the value of the returned product. In the event non-delivery is claimed, we require a copy of the police report for the missing package before we can issue a credit. You agree that confirmation of delivery issued by the carrier will be conclusive evidence that the product you ordered has been properly delivered to you, provided that with respect to Global Priority Mail and other shipping methods that do not provide for delivery confirmation, confirmation of delivery to the Post Office or other carrier's office will be conclusive evidence that the product you ordered has been properly delivered to you. We may modify your shipping address to conform it to USPS or other carrier's standards, as applicable, or if we have reason to believe the address you provided is incorrect, but we are not required to correct addresses and will not be responsible for items shipped to incorrect addresses. For our customers' protection, shipping may be delayed by several days in the event of P.O. box addresses, shipping addresses that differ from billing addresses, discrepancies reported by our credit card processing system, and credit card fraud prevention activities. We do not ship to poste restante addreses, package forwarders, or other addresses that provide for the redirection of the package.
RETURNS We understand that sometimes people change their minds after they have purchased a product on the Internet. Accordingly, you may return any product you purchase from us within 15 days of purchase for a full refund, provided the product is in new and unopened condition (the film of shrink-wrapped items must be intact). Please contact us by e-mail an e-mail via the Contact Us link at the bottom of this page to arrange for a Return Merchandise Authorization. You will need to package the product you are returning in the same manner as it was sent to you and mail it to us at your expense. Given the limited availability of our products, we cannot replace any products that are returned to us. Refunds are made only after the product has been delivered to us and if its condition meets our return criteria.
